Frequently Asked Questions


How do I place an order?

Published 14/12/2009

You may place your order online or by sending an email to orders@sophiescloset.com


Can I send a friend or family member a gift from your site?

Published 14/12/2009

Absolutely! Our gift wrapping is free of charge. At check out you will need to select the "Gift Wrapping" option. You can include a message with your gift by typing the text as you would like it to appear. We will package your order in a pink Sophie's Closet gift box, and include a gift receipt that does not disclose the price of the item(s) you purchased.


How do I pay for my order? Do you accept cash payments?

Published 15/12/2009

For our customers in the United Arab Emirates we offer a cash on delivery service (COD). Once you are ready to checkout, fill out our COD form and we will contact you within 24 hours to arrange your delivery. For international orders we accept PayPal, Visa, Master Card, AMEX and Visa Debit.


Can I exchange a sale item?

Published 22/04/2010

Exchange is not accepted on sale merchandise.


How do I know what size ring would fit me best?

Published 21/04/2011

To determine your correct ring size follow the instructions on the Ring Size Guide page: http://www.shopatsophiescloset.com/content.aspx?Dyn=true&pageID=6


How do I know that the products you sell are authentic?

Published 01/06/2011

As an authorized distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic and sourced directly from the designer. Many pieces we carry bear a signature mark or designer stamp, others do not. Due to modifications in production processes, designers will from time to time discontinue the use of such identifying marks even if they had been used previously in the design of the same piece of jewelry. In other cases, the nature of the various materials used in construction allows for branding on some, but not all, of an individual designer’s pieces.